How do I change/cancel a booking?
Whether you wish to change or cancel your flight, this will depend on the fare rules of the ticket you have purchased. These rules will have been shown to you during the booking process on our website and are also displayed on your E Ticket.
For cancellations, please use Manage my Booking to get your cancellation quote. If you wish to cancel your reservation you may be liable to any cancellation fees as levied by the airline. Some airlines allow customers to cancel within 24 hours of booking their flights. Please be aware that this may only be applicable if you book directly with the airline. Please ensure you read the airlines terms and conditions. Alternative Airlines have no choice but to follow the airlines policies and have no influence over what the airline say.
If your flight does fall under a policy that allows for a full refund within 24 hours. The 24 hours starts from when you confirm your booking. Alternative Airlines is open from 9am - 9pm UK time, and if your 24 hour cancellation period expires whilst we are closed, and you contact us during this time, then you will not be entitled to a refund. You must contact us within our opening hours and allow us time to process the refund to qualify for a refund.
For date amendments, you may have the option to change these through Manage My Booking. If this option isn't available online, or you would like to amend your route or passenger names, please use the contact us page and complete all the information. One of our customer service team members will be in touch with a quote. Please note that your fare rules determine the types of amends that can be made. All changes will be subject to amendment fees and any fare/tax differences, as specified by the airline rules. Fees vary depending on the airline and the type of ticket/fare that you have purchased.
For cancellations, please use Manage my Booking to get your cancellation quote. If you wish to cancel your reservation you may be liable to any cancellation fees as levied by the airline. Some airlines allow customers to cancel within 24 hours of booking their flights. Please be aware that this may only be applicable if you book directly with the airline. Please ensure you read the airlines terms and conditions. Alternative Airlines have no choice but to follow the airlines policies and have no influence over what the airline say.
If your flight does fall under a policy that allows for a full refund within 24 hours. The 24 hours starts from when you confirm your booking. Alternative Airlines is open from 9am - 9pm UK time, and if your 24 hour cancellation period expires whilst we are closed, and you contact us during this time, then you will not be entitled to a refund. You must contact us within our opening hours and allow us time to process the refund to qualify for a refund.
For date amendments, you may have the option to change these through Manage My Booking. If this option isn't available online, or you would like to amend your route or passenger names, please use the contact us page and complete all the information. One of our customer service team members will be in touch with a quote. Please note that your fare rules determine the types of amends that can be made. All changes will be subject to amendment fees and any fare/tax differences, as specified by the airline rules. Fees vary depending on the airline and the type of ticket/fare that you have purchased.
Updated on: 23/11/2023