Question 1

How do I change/cancel a booking?

Accepted Answer

Whether you wish to change or cancel your flight, this will depend on the fare rules of the ticket you have purchased. These rules will have been shown to you during the booking process on our website and are also displayed on your E Ticket.

For cancellations, please use Manage my Booking to get your cancellation quote. If you wish to cancel your reservation you may be liable to any cancellation fees as levied by the airline. Some airlines allow customers to cancel within 24 hours of booking their flights. Please be aware that this may only be applicable if you book directly with the airline. Please ensure you read the airlines terms and conditions. Alternative Airlines have no choice but to follow the airlines policies and have no influence over what the airline say.

If your flight does fall under a policy that allows for a full refund within 24 hours. The 24 hours starts from when you confirm your booking. Alternative Airlines is open from 9am - 9pm UK time, and if your 24 hour cancellation period expires whilst we are closed, and you contact us during this time, then you will not be entitled to a refund. You must contact us within our opening hours and allow us time to process the refund to qualify for a refund.

For date amendments, you may have the option to change these through Manage My Booking. If this option isn't available online, or you would like to amend your route or passenger names, please use the contact us page and complete all the information. One of

Question 2

How do I find my Alternative Airlines reference number?

Accepted Answer

Your Alternative Airlines reference is a numerical code that can be found at the bottom of your booking confirmation and at the top right-hand corner of your E-ticket.

When contacting our Customer Service Team, please provide this reference to ensure smooth correspondence and assistance.

Question 3

How much baggage can I check-in?

Accepted Answer

This will depend on the airline you are travelling with and your class of travel. Baggage allowances vary with each airline and if you travel in Business class you will get a higher allowance than if you fly in Economy. The actual allowance applicable to your journey will be shown on your travel itinerary.

Question 4

Payment methods to pay for flights

Accepted Answer

When booking flights with Alternative Airlines, you have the flexibility to choose from over 40 different payment methods.

We have partnered with some of the world's leading payment providers, including PayPal, Afterpay, Klarna, Affirm, Visa, MasterCard, and many more.

To explore all the available payment options for booking flights with Alternative Airlines, please visit the following webpage https://www.alternativeairlines.com/ways-to-pay

Question 5

I made a spelling mistake in my name on my ticket, what do I do?

Accepted Answer

If there is a spelling mistake on a passenger's name you will need to contact us as soon as possible via phone or email.

If the airline permits name changes we will require a copy of the passengers passport/ID showing the correct name, which we can then forward on to the airline.

Some airlines will charge a fee for name correction, which will be passed on to you. Please note most airlines will only allow changes of up to 3 characters. Name changes are not guaranteed.

Question 6

How do I check-in?

Accepted Answer

Most airlines allow you to check in online directly on the airlines website. Please always check your E Ticket for any specific check in instructions for the airline you are flying with.

If the airline doesn't offer online check-in, you must check-in at the airport.

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